5. Prototype usability testing
As the designer completed user journey concepts, I created clickable prototypes and usability tested them on both desktop and mobile in online sessions with the end-users. Findings from the usability tests were analysed together by the design team and tasks were made for the designer to make changes.
As the designer created a whole comprehensive design system and templates before starting the screens, he was able to finish a full user journey at a time. This iterative process meant that we could consolidate the timeline and test user journeys as we went.
Some of the UX changes found during these sessions included:
- An overuse of abbreviations meant that new starters couldn't follow the process without referencing other materials.
- Simplified and conversational language on form field labels rather than using legacy ones that made no sense without prior knowledge (or a tooltip added when unavoidable)
- Some supporting text being too small on mobile and not readable by some users.
- Making the sort and filter button easier to find in a more conventional place.